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How Do I Perform a Factory Reset?

To perform a factory reset on your Coala, follow these steps:
  1. Place your Coala in the Charging Station. (It’s important that the charging station is connected to an outlet.)
  2. Press both the on/off-button and the heart-button for more than 10 seconds.
  3. When the Coala steadily lights blue, let go of the on/off-button. Keep the heart button pressed down, until the light turns yellow.
  4. Once the light turns yellow you can remove the Coala from the Charging Station. (Remove the Coala carefully by lightly pressing on the Coala text inwards and then upwards. Do not pull it straight out.)
  5. Turn the Coala off by pressing the on/off-button for 10 seconds.
  6. Start the Coala again.
  7. Follow instructions to connect.
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